Apart from SMB, like any other city, Shillong also has multiple agencies involved in development of urban infrastructure and service delivery as apparent from the table below. The urban Affairs Department(UAD), Meghalaya Urban Development Authority(MUDA), Public Health Engineering Department(PHED),Public Works Department(PWD),Meghalaya Electricity Corporation Ltd (MeECL), Khasi Hills District Council (KHADC) and the Traditional Institutions (TI) are responsible for Urban Infrastructure and Services in Shillong Municipal Town and the areas outside SMB.

Urban Governance and Functional Mapping

Departments	Responsible For	Functions being performed
Urban Affairs Department	Planning, Development and Management of urban areas	Town Planning Implementation of Urban Development projects Administrative matters relating to Implementation of Poverty Alleviation Programme
Meghalaya Urban Development Authority	1.Prepration of Master Plan and Town Planning Schemes 2. Land Use Control and Building Regulation	Land use Control and Building Regulations Execution of Urban Development of Projects.
Meghalaya Urban Development Agency	Urban Poverty Alleviation Programme.	Urban Poverty Alleviation Programme Execution of projects for housing the poor.
Public Health Engineering Department	Providing Water Supply, Sewerage and Sanitation.	Providing Water Supply.
Public Works Department	Implementing all Public Works, Roads, Bridges and Public Buildings and their maintenance.	Implementing all Public Works, Roads, Bridges and Public Buildings and their maintenance Drainage channels construction and Maintenance.
Meghalaya Electricity Corporation Ltd.	Power Supply, operation and maintenance of power infrastructure.	Maintenance and operation of infrastructure for power Supply Street lighting
Housing Department	Facilitate creation of housing stock.	Providing loan, building material assistance to provide housing for the poor and low income group besides other income groups.
Meghalaya Housing Board	Facilitate addition of housing stock	Facilitate housing stock through loan and technical assistance
Khasi Hills District Council	Uphold Traditions and Customary Laws. Constitute Town Committees and manage Markets	Have not constituted any Town Committees within GSPA. Their presence in GSPA is not noticeable.
Traditional Institutions	Ensure peace, Resolve disputes and work for well being of the people in accordance with the tradition and customary laws.	Ensure peace, Resolve disputes and work for well being of the people in accordance with the tradition and customary Laws besides Development works within their jurisdiction.